At Hotel Om Palace and Banquet, we are committed to offering a seamless experience for all our guests. This Cancellation and Refund Policy outlines the terms applicable to your booking. By confirming a reservation at our property located at Plot No.-123 Circular Road, Dumka Rd, opp. H.P. Petrol Pump, near Ranga More, B, Deoghar, Jharkhand 814112, you agree to the following conditions:
We understand that plans may change. Cancellations made more than 48 hours prior to the check-in date will receive a full refund. Cancellations made within 48 hours of check-in will incur a charge equivalent to one night's stay.
Refunds, once approved, will be processed within 7–10 business days to the original payment method. Please note that any payment gateway or transaction charges incurred during booking are non-refundable.
Certain discounted or promotional rates may be marked as non-refundable. These bookings are not eligible for cancellation or refund under any circumstances. We encourage guests to review all booking details carefully before confirming.
If you need to make changes to your reservation (such as altering dates or room type), please contact us as soon as possible. Modifications are subject to room availability and may involve additional charges.
For any questions or clarifications regarding this policy, feel free to reach out to us at om.palace03@gmail.com or call us directly at +91-91226 79335 or +91-88398 21826.